At OceanEpoxy.com, your privacy, safety, and trust are our top priorities. Whether you are purchasing a handcrafted ocean-themed resin tray, wall art, lamp, or table, we are committed to providing a secure and reliable shopping experience from start to finish.

This page explains the steps we take to protect your information, secure your transactions, and safeguard your data while shopping with us.

1. Secure Website Encryption

Our entire website is protected by SSL (Secure Socket Layer) encryption. This ensures that any data transferred between your browser and our servers is securely encrypted.

You can confirm this by looking for the padlock icon in your browser’s address bar or checking for “https” at the beginning of our URL. This encryption protects all personal and payment details submitted on the site.

SSL encryption helps protect:

  • Personal information such as your name, address, and contact details
  • Login information if you create an account
  • Payment details at checkout

2. Trusted and Encrypted Payment Processing

Ocean Epoxy uses reputable, third-party payment processors to handle all financial transactions. These providers include Stripe, PayPal, and other secure platforms that comply with the highest Payment Card Industry Data Security Standards (PCI DSS).

We do not store or access your full credit or debit card information. Your payment details are securely processed and encrypted using state-of-the-art technology.

You can choose from the following secure payment methods:

  • Credit and debit cards
  • PayPal
  • Apple Pay and Google Pay (if available)
  • Shop Pay and other express checkout options (if applicable)

3. Privacy Protection

We are fully committed to protecting your personal data and do not sell or rent your information to third parties. Your information is used only for essential services such as order processing, delivery, and communication.

We collect the minimum information necessary to:

  • Process and fulfill your orders
  • Provide customer service and delivery updates
  • Offer account services if you choose to register
  • Improve your shopping experience and site functionality
  • Send promotional emails (only with your explicit consent)

You can review our full data policies in the Privacy Policy section of our website.

4. Fraud Protection and Order Verification

To protect customers and prevent unauthorized purchases, we use automated and manual fraud detection tools. This includes monitoring orders for suspicious activity such as:

  • Mismatched billing and shipping addresses
  • Multiple failed payment attempts
  • Unusual order patterns or quantities

In certain cases, we may contact you to verify your identity before processing your order. These procedures help ensure that both your payment and our products are secure.

5. Safe and Simple Checkout Process

Our checkout system is designed to be both secure and user-friendly. Features include:

  • A one-page, encrypted checkout process
  • Guest checkout availability for customers who do not wish to create an account
  • Full transparency on shipping fees, taxes, and totals before payment
  • Clear confirmation emails with order details and tracking information

You are never required to store your card information to place an order.

6. Account Security Tips

If you choose to create an account with us, we recommend taking a few simple steps to protect your login credentials:

  • Use a strong and unique password
  • Do not share your login details with others
  • Always log out of your account on public or shared devices
  • Update your password regularly

If you suspect that your account has been compromised, please contact us immediately at [email protected].

7. Order Tracking and Secure Delivery

All orders from Ocean Epoxy are shipped with tracking numbers. You will receive a shipping confirmation email with a link to track your delivery in real time.

We also offer shipping insurance and signature confirmation options for valuable or fragile items. These optional services provide additional peace of mind, especially for custom or high-value resin artwork.

More details about shipping, delivery times, and insurance options can be found on our Shipping Information page.

8. Customer Support and Issue Resolution

We are here to help if you ever have concerns about your order or a payment issue. Our support team is trained to assist with:

  • Payment errors or concerns
  • Technical issues during checkout
  • Fraud or unauthorized transaction inquiries
  • Refund and return requests for eligible orders

You can contact our team by email at [email protected]. We typically respond within 24 to 48 business hours.

9. Transparency and Customer Trust

We believe secure shopping is not only about encryption and technology but also about open communication and honesty.

We provide clear information about:

  • Our pricing, taxes, and shipping charges
  • What happens if a product is damaged or lost
  • How to request a return, exchange, or refund
  • How we use and protect your personal information

Our full policies are always available for you to review, including Terms of Service, Privacy Policy, Return Policy, and Delivery Information.

Shop with Confidence

At Ocean Epoxy, your trust means everything to us. We are dedicated to providing a safe and transparent environment where you can confidently explore and purchase beautiful, handcrafted resin art inspired by the ocean.

We use industry-standard safeguards and put your security first so that you can enjoy a seamless shopping experience from our studio to your home.

If you have any questions or need assistance, we are always just an email away at [email protected].