Frequently Asked Questions

🔹 About Our Products

Yes! Every item is handcrafted by skilled artisans who specialize in resin art. No two pieces are exactly alike — each one is a unique work of art.

We use premium epoxy resin, pigments, real sand, stones, wood, and other natural elements to create authentic ocean effects in every piece.

Yes, all items are made with non-toxic, BPA-free resin. Once fully cured, they are safe to touch and use in your home.

🔹 Ordering & Shipping

Orders are typically processed in 2–5 business days. Custom items may take 7–10 days to complete. Shipping times vary depending on your location, but we offer tracking on all orders.

Yes! We offer worldwide shipping. Shipping costs and delivery times will be calculated at checkout based on your location.

Absolutely! We love custom work. Whether you want a specific color scheme, name engraving, or a custom size, please contact us directly.

🔹 Care & Maintenance

Wipe gently with a soft, damp cloth. Avoid abrasive cleaners or rough scrubbing pads to preserve the glossy finish.

While our resin is heat-resistant, we recommend using coasters or heat pads for items over 120°C (248°F) to avoid any potential damage.

No. We use UV-resistant resin and high-quality pigments to ensure long-lasting color. However, for best results, avoid prolonged direct sunlight

🔹 Returns & Support

If your product arrives damaged, please contact us within 48 hours of delivery with photos, and we’ll be happy to help with a replacement or refund.

Custom orders are final sale due to their personalized nature. However, if there’s an issue with the quality or workmanship, we’ll do our best to resolve it.

You can reach us via our Contact Page or email us at [email protected]. We typically respond within 24–48 hours.

🌊 Still Have Questions?

No problem! We’re here to help. Contact us anytime or follow us on Instagram for behind-the-scenes looks at our ocean resin art process.