At Ocean Epoxy, we take great care in ensuring that your handcrafted resin products arrive safely, securely, and on time. This Delivery Information page outlines everything you need to know about our order handling, shipping methods, timelines, packaging, and international delivery process.

Order Processing Time

We begin processing your order as soon as it is received. Processing time depends on whether your item is ready-made or custom-designed.

Ready-to-Ship Items

  • These include standard trays, lamps, coasters, and wall art that are in stock.
  • Processing time: 2 to 5 business days.

Custom Orders

  • These include personalized tables, engraved pieces, or made-to-order resin art.
  • Processing time: 7 to 14 business days depending on complexity, curing time, and finishing requirements.

Note: Business days are Monday through Friday, excluding weekends and holidays. You will receive a shipping confirmation email with tracking details once your order has been dispatched.

Shipping Methods and Carriers

We work with reliable shipping partners to ensure timely and secure delivery. Shipping options and estimated delivery times will be shown at checkout and may vary based on your location and the size of your order.

Domestic Shipping (United States)

  • Standard Shipping: 3 to 7 business days
  • Expedited Shipping: 2 to 3 business days
  • Oversized Shipping (for large tables or custom art): 5 to 10 business days
  • Carriers used: USPS, UPS, FedEx

International Shipping

  • Standard International Shipping: 7 to 21 business days
  • Express International Shipping: 3 to 7 business days
  • Carriers used: DHL, FedEx, USPS International, or local postal services

Shipping costs are calculated based on product weight, packaging dimensions, and destination, and will be clearly shown during checkout.

Free Shipping

We offer free standard shipping within the United States for all orders over $100.

  • This offer applies to orders with a subtotal (before taxes and discounts) over the required minimum.
  • Not applicable to oversized items such as large tables or custom installations.

International Delivery and Customs

We ship worldwide to most countries. If your country does not appear at checkout, please contact us for assistance.

Please Note:

  • Import duties, taxes, or customs fees are not included in our shipping charges. These charges are the responsibility of the customer and vary by country.
  • Customs clearance procedures may cause delivery delays that are beyond our control.
  • We recommend checking with your local customs authority before placing an order.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking number and a direct link to monitor your delivery progress.

You may also track your order status by logging into your customer account (if applicable) or by visiting the “Track My Order” section on our website.

If your tracking number does not update within a few business days, please allow additional time for carrier systems to reflect the current status.

Packaging and Handling

We understand that resin artwork requires careful handling. Each order is securely packaged using protective and eco-conscious materials, which may include:

  • Foam inserts and bubble wrap for shock absorption
  • Double boxing or reinforced corners for larger artwork and tables
  • Fragile stickers and clear labeling for careful transit

All items are thoroughly inspected before shipment to ensure quality and condition.

Delivery Issues

We are committed to making sure your order reaches you in perfect condition. If your order is delayed, lost, or arrives damaged, please follow the steps below:

Delayed Orders
If your order has not arrived within the estimated delivery time, first check the tracking information. If there are no updates, contact us and we will follow up with the carrier.

Damaged Shipments
If your order arrives damaged, please contact us within 48 hours of delivery. Include your order number and clear photographs of the damage to the product and packaging. We will arrange for a replacement or refund based on the situation.

Lost Packages
If your order is confirmed lost by the carrier, we will initiate a claim and ship a replacement or issue a refund. Please allow us sufficient time to work with the carrier to investigate.

Address Accuracy

Customers are responsible for providing the correct shipping address at the time of checkout.

  • Orders with incorrect or incomplete addresses may be delayed or returned.
  • If your order has not yet shipped and you notice an error, contact us immediately to correct the address.
  • If the item is returned due to an incorrect address, you may be responsible for reshipment costs.

Contact Us

If you have any questions or concerns about your delivery, our team is here to help. Please contact us using the information below.

Email: [email protected]
Website: www.oceanepoxy.com
Response time: Within 24 to 48 business hours